I have never been a big fan of Twitter, but lately it has been growing on me. I could not stand when people had to tweet that he or she was in line for coffee, going to the bathroom, or just personal information that no one is really interested in or were they. To tweet or not to tweet is my question.
Here’s an example: After the holiday season, I have had issues with a few companies such as: Verizon, Samsung, and Nomorack, not to name any names. I feel that these companies have gotten too big to actually care about their customers anymore and their resolution is for you to deal with it. As a small business owner, this is unacceptable to me or my clients, why shouldn’t it be the same for them. Now, what I have learned is that these companies tend to monitor all of their social media out lets such as: Facebook and Twitter feeds very closely. So, let’s say you had a gripe with one of them; simply sending out a Tweet with a Hashtag of your choice and should get their attention. And it does work, for the most part. The companies will respond to their Twitter feed, because the companies want to appear to be helping. However if you haven’t gotten anywhere via the phone, chances are you won’t via Twitter; unless you are persistent. Keep in mind, like anything, you shouldn’t only Tweet bad things, but good and informative things too or else you will lose your audience.
I hope I have not bored you too much. I had a lot of fun writing this one like all of my blogs. Is the Tweet mightier than the sword, I let you decide. I trust I have given you some valuable things to think about. Remember nothing is set in stone and there is not a perfect formula, so go out and have some fun.